Frequently Asked Questions

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Frequently Asked Questions
About AmorKado

Frequently Asked Questions

AmorKado is a Registered Trademark

AmorKado, your premier online gift shop situated in the heart of Malta

Crafting Memories with Personalised Tailor-Made Wooden Gifts for Every Celebration

About AmorKado

Can you share some details about AmorKado?

AmorKado is a premier online gift shop nestled in the heart of Malta. We are your one-stop destination for unique and personalised tailor-made wooden gifts for various celebrations, crafted with love and precision.

Here’s what you need to know about AmorKado:

What kind of products does AmorKado offer?

AmorKado boasts a diverse product portfolio, including but not limited to Gift Boxes/Trays, Organisers, Frames/Signs, Mobile Stands, Coasters/Tags, Bookmarks/Pens, Keychains, Metal Cards, Charms, Accessories, and Cardboard Items.

What events or occasions does AmorKado cater to?

AmorKado caters to a wide array of occasions such as Anniversaries, Birthdays, Christenings, Engagements, Weddings, Christmas, Easter, Father’s Day, Mother’s Day, New Year, Valentine’s Day, Corporate Gifts, Farewell/Retirement, Graduation, Housewarming, New Job, and more. We believe every moment is worth celebrating.

Contact & Support

How can I contact AmorKado?

You can reach us via our Contact Form. Alternatively, you can also contact us using What's App or Messenger.

How can I sign up or opt out of AmorKado’s newsletter?

You can subscribe/unsubscribe to our newsletter by entering your details and selecting the ‘Subscribe/Unsubscribe’ field as applicable on our Newsletter Subscription form. 

Rest assured, we won’t fill your mailbox with unnecessary emails. Our newsletter is exclusively sent out to share updates about our seasonal offers.

What if I have a question that's not answered here?

If you have a question that isn’t listed here, please reach out to us via our Contact Us form. We’re here to help! 

Ordering Process

How do I go about getting a quote from AmorKado?

To obtain a quote, please complete our Enquiry Form. We'll get back to you with a detailed quote as soon as possible.

How can I place an order on AmorKado?

Placing an order on AmorKado is simple. Provide details for the desired product, provide how you would like to customise/personalise the said product to your liking, and reach out to us via the Enquiry Form or via our Contact Form. Alternatively, you can also contact us using What's App or Messenger.

Can I customise my order on AmorKado?

Absolutely! At AmorKado, we specialise in crafting personalised and customised gifts that cater to your unique needs and preferences.

Can I include a personal message with my order?

Absolutely! We understand the importance of personal touches. You can include a personal message with your order to make your gift even more special.

Does AmorKado accept corporate or bulk orders?

Yes, we do offer corporate and bulk orders. For more information and pricing details, please contact our customer service team.

How long does it take for my order to be processed?

The processing time for orders varies depending on the product and personalisation details. We operate on a first-come, first-served basis, so we encourage you to reach out to us at your earliest convenience to secure your order. If the materials and accessories you’ve selected are readily available, we pledge to do our utmost to fulfill your request and meet your specified deadline.

Product Information

How are AmorKado’s products made?

AmorKado’s handcrafted gifts are a perfect blend of modern technology and traditional artistry. Each product is meticulously crafted to ensure its uniqueness and quality. Visit our Workshop page for more information!

What materials are your products made from?

Our gifts are more than just products; they’re a symphony of materials. We primarily use high-quality softwoods, such as Birch wood or CNC Engineered wood, which form the foundation of most of our creations. This fusion of different materials not only introduces an interesting dimension to our gifts, but also enhances their unique appeal. 

What kind of wood does AmorKado use in their products?

We typically utilise 3mm/4mm high-quality Birch Wood and Laser Engineered MDF, depending on your preferences. We also offer other types of wood formats to cater to a wider range of tastes and requirements.

Does AmorKado stain or paint their wooden products?

The wood and wooden accessories can be stained or painted, left natural, or a combination of both. The final decision rests with the customer, depending on their tastes and preferences.

Does AmorKado use any protective treatments on their wooden products?

Yes, we utilise high-quality water and UV-resistant oil products, varnish, or lacquer as applicable to protect and enhance the longevity of our wooden products.

 How does AmorKado ensure the quality of its products?

At AmorKado, we take immense pride in the quality of our products. Each item is carefully crafted and undergoes strict quality control before it is shipped/delivered to our customers.

Are the products from AmorKado mass-produced or handcrafted?

No, each of our products is handcrafted. We utilise state-of-the-art laser technology for precise wood cutting and engraving. The items are then assembled, decorated, and finished manually to ensure their uniqueness and quality. However, we are capable of replicating the process for larger quantities of the same item, if required.

Delivery & Shipping

What methods does AmorKado use to deliver their products?

We offer four delivery options for your convenience: 

Where can I buy AmorKado's products?

While our products are primarily designed for customers in the Maltese Islands, we also offer worldwide delivery, making our unique gifts accessible to customers around the globe.

Does AmorKado provide international shipping?

AmorKado is dedicated to serving customers around the globe. For details regarding international shipping, we encourage you to reach out to us. You can do so through the various Contact Us channels available on our website. 

Pricing, Payments & Special Offers

How much will it cost?

At AmorKado, we strive to provide the most competitive pricing in the market. Our pricing structure is carefully designed, taking into account the time invested and the materials used in crafting our unique products. We are committed to delivering exceptional value and working within your budget to the best of our ability!

Are there any discounts or promotions available?

Yes, we frequently run special offers and promotions. To stay updated on our latest deals, please subscribe to our newsletter from our Contact Us form, or by checking our Special Offers section.

What payment options does AmorKado accept?

We accept a variety of payment methods for your convenience, including:

After Sales & Additional Services

What if I don't like the finished product?

Your satisfaction is our utmost priority. If the final product does not meet your expectations:

We appreciate your trust in our services and strive to ensure that you are delighted with your purchase! 

What should I do if I receive a damaged product from AmorKado?

If you receive a damaged item, please reach out to us via the Contact Us form. Please make sure to take photos of the package condition received and photos of the damaged item. We are committed to providing you with a satisfactory solution.

What is AmorKado’s return policy?

At AmorKado, customer satisfaction is our top priority. If you have any concerns about your order, please reach out to us via the Contact Us form.

Security & Privacy

Is it safe to use the AmorKado website?

Yes, our website makes use of SSL Security. HTTPS ensures that your data can’t be tampered with while it’s in transit, and it keeps your communications, identity, and web browsing private. - VERIFY SSL CREDENTIALS

AmorKado’s website is hosted on Google, a platform renowned for its robust security measures. This integration with Google not only ensures seamless functionality but also provides additional layers of security. It fortifies our commitment to safeguarding user data and enhancing the overall user experience. With Google’s stringent security protocols, users can navigate and shop on AmorKado with confidence and peace of mind.

Does your website comply with GDPR and Data Protection requirements?

Yes, our website is fully compliant with the General Data Protection Regulation (GDPR) and other data protection standards. We prioritize our users’ privacy and ensure that all personal data is handled with the utmost care. Measures have been implemented to protect user data from unauthorized access, disclosure, alteration, or destruction. Users have the right to request information about the data we hold on them and can instruct AmorKado to correct or delete their personal data, as well as object to the processing of their data. For more details, please refer to our Privacy Policy.

How does AmorKado protect my personal information?

At AmorKado, we take your privacy seriously. We have implemented robust security measures to protect your personal information. For detailed information, please refer to our Privacy Policy on the website.

Your Satisfaction

100% Satisfaction

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 Top Priority