Frequently Asked Questions

Can you share some details about AmorKado?

AmorKado is a premier online gift shop nestled in the heart of Malta. We are your one-stop destination for unique and personalised tailor-made wooden gifts for various celebrations, crafted with love and precision. Learn more about us!

Here’s what you need to know about AmorKado:

• Unique and Affordable Gifts: AmorKado offers exquisite, affordable gifts that blend modern technology with traditional artistry. Their primary material is wood, which lends a timeless charm to their products. Each gift is crafted with care and precision.

• Customisation: All gifts can be customised and personalised for any occasion, including anniversaries, birthdays, weddings, and more.

• Limited Orders: AmorKado accepts only a limited number of orders at a time, ensuring that each gift receives the attention it deserves.

• Product Portfolio: Our range includes gift boxes, trays, organizers, frames, signs, mobile stands, coasters, bookmarks, keychains, and more.

• Celebration Days: AmorKado caters to various yearly celebrations, from Valentine’s Day to Christmas, Easter, and beyond.

• Quality Over Quantity: We prioritise quality over quantity, creating memorable gifts without breaking the bank.

AmorKado Mission Statement

At Amorkado, our mission is to craft personalised wooden gifts that embody love, care, and thoughtfulness. We specialise in creating one-of-a-kind, customised works of art, uniquely designed to celebrate the special connections between people. Every gift is made to be as distinctive as the loved one it’s crafted for, turning moments into lasting memories and heartfelt expressions of affection.

AmorKado Vision Statement

To redefine the art of gifting, Amorkado envisions a world where every gift is as unique as the relationship it celebrates. We aim to inspire deeper connections by offering beautifully personalised wooden creations, each tailored to reflect individuality and the love, care, and attention poured into every detail. Our vision is to make every gift a timeless symbol of thoughtfulness and joy, meticulously crafted to honor, cherish, and celebrate the unbreakable bonds between loved ones.

What kind of products does AmorKado offer?

AmorKado boasts a diverse product portfolio, including but not limited to Gift Boxes, Trays, Organisers, Frames, Signs, Mobile Stands, Coasters, Tags, Bookmarks, Pens, Keychains, Metal Cards, Charms, Accessories, and Cardboard Items.

What events or occasions does AmorKado cater to?

AmorKado caters to a wide array of occasions such as Anniversaries, Birthdays, Christenings, Engagements, Weddings, Christmas, Easter, Father’s Day, Mother’s Day, New Year, Valentine’s Day, Corporate Gifts, Farewell/Retirement, Graduation, Housewarming, New Job, and more. We believe every moment is worth celebrating.

How can I contact AmorKado?

You can reach us via our Contact Us Form. Alternatively, you can also contact us using What's App or Messenger.

What are the working hours of AmorKado?

At AmorKado, we strive to offer the best service while keeping costs low. As a virtual shop, we operate 24/7. This means you can browse and make enquiries at any time that suits you.

When can I expect a response to my enquiry?

We aim to answer all enquiries within 1 day. Our team is dedicated to providing prompt and efficient support to ensure you have the best experience with AmorKado.

Are there any days when AmorKado is closed?

While our virtual shop is open 24/7, our support team observes a few holidays. We are closed on Christmas Day, Good Friday and Easter. Please keep this in mind when making enquiries around these dates, as responses may be delayed.

How can I sign up or opt out of AmorKado’s newsletter?

You can subscribe/unsubscribe to our newsletter by entering your details and selecting the ‘Subscribe/Unsubscribe’ field as applicable on our Newsletter Subscription form. 

Rest assured, we won’t fill your mailbox with unnecessary emails. Our newsletter is exclusively sent out to share updates about our seasonal offers.

What if I have a question that's not answered here?

If you have a question that isn’t listed here, please reach out to us via our Contact Us Channels for. We’re here to help! 

How do I go about getting a quote from AmorKado?

To obtain a quote, please complete our Enquiry Form. We'll get back to you with a detailed quote as soon as possible.

How can I place an order on AmorKado?

Placing an order on AmorKado is simple. Provide details for the desired product, provide how you would like to customise/personalise the said product to your liking, and reach out to us via the Enquiry Form or via our Contact Form. Alternatively, you can also contact us using What's App or Messenger.

Can I customise my order on AmorKado?

Absolutely! At AmorKado, we specialise in crafting personalised and customised gifts that cater to your unique needs and preferences.

Can I include a personal message with my order?

Absolutely! We understand the importance of personal touches. You can include a personal message with your order to make your gift even more special.

Does AmorKado accept corporate or bulk orders?

Yes, we do offer corporate and bulk orders. For more information and pricing details, please contact our customer service team.

How long does it take for my order to be processed?

The processing time for orders varies depending on the product and personalisation details. We operate on a first-come, first-served basis, so we encourage you to reach out to us at your earliest convenience to secure your order. If the materials and accessories you’ve selected are readily available, we pledge to do our utmost to fulfill your request and meet your specified deadline.

How are AmorKado’s products made?

AmorKado’s handcrafted gifts are a perfect blend of modern technology and traditional artistry. Each product is meticulously crafted to ensure its uniqueness and quality. Visit our Workshop page for more information!

What materials are your products made from?

Our gifts are more than just products; they’re a symphony of materials. We primarily use high-quality softwoods, such as Birch wood or CNC Engineered wood, which form the foundation of most of our creations. This fusion of different materials not only introduces an interesting dimension to our gifts, but also enhances their unique appeal. 

What kind of wood does AmorKado use in their products?

We typically utilise 3mm/4mm high-quality Birch Wood and Laser Engineered MDF, depending on your preferences. We also offer other types of wood formats to cater to a wider range of tastes and requirements.

Does AmorKado stain or paint their wooden products?

The wood and wooden accessories can be stained or painted, left natural, or a combination of both. The final decision rests with the customer, depending on their tastes and preferences.

Does AmorKado use any protective treatments on their wooden products?

Yes, we utilise high-quality water and UV-resistant oil products, varnish, or lacquer as applicable to protect and enhance the longevity of our wooden products.

 How does AmorKado ensure the quality of its products?

At AmorKado, we take immense pride in the quality of our products. Each item is carefully crafted and undergoes strict quality control before it is shipped/delivered to our customers.

Are the products from AmorKado mass-produced or handcrafted?

No, each of our products is handcrafted. We utilise state-of-the-art laser technology for precise wood cutting and engraving. The items are then assembled, decorated, and finished manually to ensure their uniqueness and quality. However, we are capable of replicating the process for larger quantities of the same item, if required.

What methods does AmorKado use to deliver their products?

We offer four delivery options for your convenience: 

• • Pickup, 

  • Agreed meeting point delivery is free of charge,

  • Local delivery using Bolt Send service.- For a seamless local delivery experience, please use the Bolt Send feature within the Bolt app on your mobile device. Simply enter the pickup location from St. Venera and your delivery address to view the applicable tariffs.

  • International Shipping via FedEx, UPS or DHL. - Shipping costs apply.

Where can I buy AmorKado's products?

While our products are primarily designed for customers in the Maltese Islands, we also offer worldwide delivery, making our unique gifts accessible to customers around the globe.

Does AmorKado provide international shipping?

AmorKado is dedicated to serving customers around the globe. For details regarding international shipping, we encourage you to reach out to us. You can do so through the various Contact Us channels available on our website. 

How much will it cost?

At AmorKado, we strive to provide the most competitive pricing in the market. Our pricing structure is carefully designed, taking into account the time invested and the materials used in crafting our unique products. We are committed to delivering exceptional value and working within your budget to the best of our ability!

Are there any discounts or promotions available?

Yes, we frequently run special offers and promotions. To stay updated on our latest deals, please subscribe to our newsletter from our Contact Us Channels, and by checking our Special Offers section.

What payment options does AmorKado accept?

We accept a variety of payment methods for your convenience, including:

• Cash Payments

• Card Payments

• BOV Mobile Pay

• Revolut

What if I don't like the finished product?

Your satisfaction is our utmost priority. If the final product does not meet your expectations:

• For local deliveries: You have the right to decline acceptance upon delivery. In such cases, you will not be subjected to any charges.

• For overseas deliveries: You may return the item in its original packaging, sending photos of the item being returned together with shipping packing details. AmorKado will refund the original paid cost; return shipping cost will be borne by the sender.

We appreciate your trust in our services and strive to ensure that you are delighted with your purchase! 

What should I do if I receive a damaged product from AmorKado?

If you receive a damaged item, please reach out to us via the Contact Us form. Please make sure to take photos of the package condition received and photos of the damaged item. We are committed to providing you with a satisfactory solution.

What is AmorKado’s return policy?

At AmorKado, customer satisfaction is our top priority. If you have any concerns about your order, please reach out to us via the Contact Us form. We are committed to working towards an acceptable resolution for any issues you may encounter.

Do you offer any services for refurbishing AmorKado products?

Yes, we do! At AmorKado, we understand that wood ages beautifully over time, with changes in color and the potential for re-staining, oiling or varnishing adding to its unique character. To help maintain the timeless quality of your cherished AmorKado products, we offer a specialised refurbishment service. For a nominal fee, our skilled craftsmen will restore your item to its former glory, ensuring it remains a beloved piece in your collection for years to come. For more information and to request a refurbishment, please contact our customer service team via the Contact Us channels.

Is it safe to use the AmorKado website?

Yes, it is safe to use the AmorKado website. Our website employs SSL Security (VERIFY SSL CREDENTIALS), ensuring that your data remains untampered with during transit and keeps your communications, identity, and web browsing private. AmorKado’s website is hosted on Google, renowned for its robust security measures. This integration provides additional layers of security, fortifying our commitment to safeguarding user data and enhancing the overall user experience. Built with Google Sites, our website complies with various data protection regulations, including the EU General Data Protection Regulation (GDPR), Data Protection Act 2018 (DPA), California Consumer Privacy Act (CCPA), Brazilian General Data Protection Law (LGPD), ISO/IEC 27001, and ePrivacy Directive (Cookie Law). With Google’s stringent security protocols, users can navigate and shop on AmorKado with confidence and peace of mind. For more details, visit Google’s Privacy Policy, Terms of Service, and Data Processing Agreement.

Does your website comply with GDPR and Data Protection requirements?

Yes, our website is fully compliant with the General Data Protection Regulation (GDPR) and other data protection standards. We prioritize our users’ privacy and ensure that all personal data is handled with the utmost care. Measures have been implemented to protect user data from unauthorized access, disclosure, alteration, or destruction. Users have the right to request information about the data we hold on them and can instruct AmorKado to correct or delete their personal data, as well as object to the processing of their data. For more details, please refer to our Privacy Policy.

How does AmorKado protect my personal information?

At AmorKado, we take your privacy seriously. We have implemented robust security measures to protect your personal information. For detailed information, please refer to our Privacy Policy on the website.